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Privacy Policy

Last Updated: April 06, 2025

At JK Caterers India, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal data you provide to us through our website (www.jkcaterersindia.com), mobile applications, or during our catering services. By accessing our services or providing your information, you agree to the practices described in this policy.

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1. Information We Collect

We may collect the following types of personal and sensitive personal data:

  • Contact Information: Name, email address, phone number, and postal address.

  • Event Details: Information related to your catering requests, such as event date, venue, number of guests, dietary preferences, and special requirements.

  • Payment Information: Credit/debit card details or other payment methods (processed securely via third-party payment gateways).

  • Communication Data: Details from emails, phone calls, or messages exchanged with our team.

  • Technical Data: IP address, browser type, device information, and cookies when you visit our website (if applicable).

  • Feedback and Reviews: Comments or reviews you provide about our services.

We collect this information directly from you when you:

  • Place a catering order or inquiry.

  • Register on our website or app.

  • Subscribe to our newsletter or promotional offers.

  • Interact with us via phone, email, or social media.

 

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your catering orders or service requests.

  • To communicate with you about your bookings, payments, or special requests.

  • To improve our services, including customizing offerings based on your preferences.

  • To send promotional materials, updates, or newsletters (with your consent).

  • To comply with legal obligations, such as tax or regulatory requirements.

  • To analyze website usage and enhance user experience (if applicable).

 

3. Legal Basis for Processing

We process your data based on:

  • Consent: When you voluntarily provide information or opt-in for marketing communications.

  • Contractual Necessity: To fulfill catering services or contracts you enter with us.

  • Legal Obligation: To comply with Indian laws, including the IT Act, 2000.

  • Legitimate Interest: To improve our business operations and customer service, provided it does not override your rights.

 

4. Disclosure of Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

  • Service Providers: Third-party vendors (e.g., payment gateways, delivery partners) who assist us in operations, under strict confidentiality agreements.

  • Legal Authorities: If required by law or to protect our rights, property, or safety.

  • Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

 

5. Data Security

We implement reasonable security practices and procedures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption of sensitive data during transmission.

  • Secure storage on servers with restricted access.

  • Regular security audits and updates.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will take all reasonable steps to ensure your data’s safety.

 

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the retention period expires, data will be securely deleted or anonymized.

 

7. Your Rights and Choices

Under Indian privacy laws and, where applicable, international regulations (e.g., GDPR for EU residents), you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your data (where legally permissible).

  • Opt-Out: Withdraw consent for marketing communications at any time by contacting us or using the unsubscribe option.

  • Complaint: Lodge a grievance with our Grievance Officer or the relevant authority.

To exercise these rights, please contact our Grievance Officer (details below).

 

8. Cookies and Tracking Technologies

Our website may use cookies to enhance your experience (e.g., remembering your preferences). You can manage cookie preferences through your browser settings. For more details, refer to our [Cookie Policy] (if applicable).

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9. Third-Party Links

Our website or services may contain links to third-party sites (e.g., social media or payment platforms). We are not responsible for the privacy practices of these sites. Please review their privacy policies separately.

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10. International Data Transfers

Your data may be transferred outside India to service providers or business partners. We ensure such transfers comply with applicable laws and include adequate protection measures.

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11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the revised policy.

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